So, after upgrading from Windows 8 to Windows 8.1, everything seemed smooth for a while. Until I realized that Tortoise Git had stopped working. It just would’t open, not through any shortcut or method. The worse is, when I tried to uninstall or repair it, I just got an error message saying:
There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.
I must admit this gave me a real hard time, but after a couple of hours I finally got it working. To save you some time, here is what I did:
- Find (
Ctrl+F) every occurrence of “Tortoise” in the registry and delete it. I checked “Look at” Keys, Values and Data.
- Delete your TortoiseGit installation folder. Mine was
C:\Program Files\TortoiseGit. Note that you might not be able to remove some files because they are in use, but it’s alright to keep those.
- Run the TortoiseGit installer again
After these steps, everything went back to normal. There might have been an an easier way to get around this, but this is how I achieved it. Hope this saves you some time!